I have been going to Victory since they opened. At the start, I was thoroughly impressed with their great customer service. However, not only did I get scammed out of $300. But since I voiced my concerns about it, I have had nothing but problems with my oil changes and service since then. Chris and Tim still have wonderful customer service to my face, but I have definitely noticed a change in the atmosphere when I walk in, from when I walked in before that specific incident. BUT I am now having to have my oil changed every month (that's abnormal.. maybe my car is burning through oil quickly, or their techs are not doing their jobs), and I have asked for my tires to be checked with inspections... These are clearly NOT being completed because my last oil change; 6/9/2020, the invoice says they inspected my tires, and that they have fair tread on them. There is absolutely no way that my tires were checked. The insides of them have wires completely showing. I do not feel safe returning to this shop at this point, and I am incredibly disappointed in this service.
Thanks, Hannah! Appreciate you :)
- Eau Claire