If you're anything like me, then you can relate to being very skeptical when it comes to trusting auto shops with your cars. Before my recent service, I actually had one other auto shop I bounce back and forth from which I won't mention by name. Multiple things won me over which included their affordability, outstanding/friendly customer service, knowledgeable, and familiar people. By affordability, I mean that their price for a service will be always be most affordable in town. By outstanding and friendly customer service, I mean they actually listen to all your questions/concerns you have and address it in a friendly manner. By knowledgeable, I mean they are car experts. It doesn't matter if you don't have any knowledge of cars whatsoever or if you have plenty of knowledge, they are able to explain things to you in a way you'll understand! By familiar people, I mean I've known of this location when it was known as "Excel Auto & Tire". There was one friendly gentleman that always worked on my cars that I began to trust by the name of Rick. So once Excel closed down and the location turned into Victory Auto Service & Glass, I became wary of trying new auto shops but the first time I go in I notice a familiar face. It was Rick that welcomed me back with a smile on his face which brought back my hope in Victory as well as the rest of the staff including Steve and Cassandra. I have a 2008 Hyundai Tiburon GT V6 and recently had Victory install these new performance rotors and pads but to put the icing on the cake I had my calipers painted RED! They turned out just as great as I thought they would! I picked up a loaner car the day before my service and while they were servicing my car Steve called me and kept me updated on how things where going with my car. By 3:30 pm Tuesday July 28, 2015 I was the happiest man alive when I received the call of them being finished! After work I was there by 4pm and I was even more excited to see how well my ride looked. I could not have been any happier! Thank you Victory you definitely are and will continue to be my auto shop of choice for any of my future car maintenance and enhancements!! I will be uploading a before and after picture of the transformation later on by Wednesday July 29, 2015 afternoon! Tez Hailu
Wow,Tez, thank you so much for your kind words, they mean a lot to us! We are so thrilled to hear you could not have been any happier with the services you received from us.We love hearing we won you over with our prices, customer service and knowledgeable and familiar team. We appreciate the trust you have placed in us to take care of your vehicle and it is so good to hear you have enjoyed working with Rick, Steve and Cassandra. Thank you for taking the time to share you experience and feedback with us. We appreciate you and look forward to serving you for many years to come!