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5

Great communication. Great Car Repair! Price was less than expected. Service was good. Very nice people. Would highly recomed.

Robert, it's so wonderful to hear that your repair cost less than you were expecting and that you felt great about our service. Your recommendation means a lot to us, so thank you!

- Brooklyn Park
5

Quality Care. The workers at Victory Auto are always very polite & nice to talk to. My oil change was done right on time with no problems.

Thank you, Eileen! It's always a pleasure, both to talk to you and to be able to service your vehicle for you. We look forward to seeing you again next time you're in!

- Brooklyn Park
5

Excellent mechanics. The staff is very friendly. I was going out of town and dropped off my vehicle before I left. They called me to let me know that the repairs were in line with the estimate. On my way back into to town they called again and let me know the vehicle was done and that they had fixed a few minor things as well- no charge. I would and have recommended them to friends.

5

Amazing. One nice surprise after the other -- best service in 18 years I've lived in the Twin Cities since 1994 and have never had better service from any local auto repair place than I got from Victory today. It was one nice surprise after the other. The problem: The windshield wiper pump on my Mercedes ML 320 was broken. And the oil light was coming on. When I arrived for my appointment, the lobby struck me as being nicer than those in some hotels. Surprise. Eric at the counter told me he had pre-ordered the parts after talking to me on the phone, so I wouldn't have to wait. Surprise. He offered a free loaner car, but I decided to stay and work at their desk in the lobby, supplied with Caribou coffee, free wi-fi, and bottled water. Surprise. The whole thing took less than 90 minutes. Eric even topped off the oil for free because I was less than a quart low. Suprise. And the bill was about half of what I expected to pay. Surprise. These guys have obviously been studying Nordstrom, Disney, and other customer-service leaders. Victory is a first-class operation from start to finish. I will never take my vehicles anywhere else. Kevin Donlin Edina, Minn.

Kevin, your feedback blew all our staff away. Thank you for taking the time to share about your visit with us. You made our day :) We are the lucky ones - to have a customer as kind as you! Thank you for entrusting us with the care of your vehicles. It's an honor!

- Chanhassen
5

Friendly, helpful and professional. I had an expensive repair, a clutch replacement on my Subaru Forester, but the staff at Victory made it as painless as possible, and gave me any and all applicable discounts. It was also helpful to have a mechanic in the shop who used to work for Subaru, so he was especially knowledgeable about my car. I also appreciated them emailing me a photo of the unrepairable flywheel, so I knew what to expect when the car was done.

Thank you for the kind words! It's wonderful to hear that you were so pleased with your service. We appreciate your business and are honored to be able to service your vehicle for you!

- Chanhassen
5

Treated with respect. Kudos!!! So great to have a mechanic (Jason) and auto shop I can trust! At Victory, I know I'll get an honest assessment of what services my vehicle needs - and which ones can wait until the next visit too. And it's always presented in a respectful, transparent way that allows me to make educated decisions about my vehicle.

Jennifer, integrity, honesty and building trust are at the core of who we are at Victory, and we're so glad to know that you are experiencing exactly that. We always strive to have our customers' best interests in mind. Thank you for being such a kind, loyal customer, Jennifer. We always enjoy having you in!

- Fridley
5

Better than ever experienced. The only way my experience could have been better is if was free. Thanks, Rick

That's so great to hear, Rick! Thank you!

- Fridley
5

Honest and efficient. Outstanding as always!!! Another outstanding visit at Victory! Honest appraisals and fine work at a fair price!!

Sean & Shannon, we're honored that you would choose us to take care of your vehicles for you and so happy to hear about your great visit. We appreciate you!

- Fridley
5

Exceptional service. Nice work on Ford Mustang brakes! The experinece in Ham Lake is always great. Above average smiles and pateince regarding pick up times and other customer needs. That is why I will continue to come back before going elswhere! I believe I can trust Brent and Jason

Thanks, Mark! We want to make auto service and repair convenient and easy for you, so we are always happy to work around your schedule as much as possible. It's great to know that you have such consistently great experiences with us! It's a pleasure to serve you!

- Ham Lake
5

Great. Great Service With A Smile! I have been to the Ham Lake Victory 4 times now to have various services on my car. I have been greated with a friendly smile, and honest price and always had my service done in a reasonable time.

Thank you! We are so glad to be able to meet your automotive needs - with a smile :) Your comments about honesty and fair prices mean, because they are important to us. We love making our customers happy!

- Ham Lake
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