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5

Amazing. One nice surprise after the other -- best service in 18 years I've lived in the Twin Cities since 1994 and have never had better service from any local auto repair place than I got from Victory today. It was one nice surprise after the other. The problem: The windshield wiper pump on my Mercedes ML 320 was broken. And the oil light was coming on. When I arrived for my appointment, the lobby struck me as being nicer than those in some hotels. Surprise. Eric at the counter told me he had pre-ordered the parts after talking to me on the phone, so I wouldn't have to wait. Surprise. He offered a free loaner car, but I decided to stay and work at their desk in the lobby, supplied with Caribou coffee, free wi-fi, and bottled water. Surprise. The whole thing took less than 90 minutes. Eric even topped off the oil for free because I was less than a quart low. Suprise. And the bill was about half of what I expected to pay. Surprise. These guys have obviously been studying Nordstrom, Disney, and other customer-service leaders. Victory is a first-class operation from start to finish. I will never take my vehicles anywhere else. Kevin Donlin Edina, Minn.

Kevin, your feedback blew all our staff away. Thank you for taking the time to share about your visit with us. You made our day :) We are the lucky ones - to have a customer as kind as you! Thank you for entrusting us with the care of your vehicles. It's an honor!

- Chanhassen
5

Friendly, helpful and professional. I had an expensive repair, a clutch replacement on my Subaru Forester, but the staff at Victory made it as painless as possible, and gave me any and all applicable discounts. It was also helpful to have a mechanic in the shop who used to work for Subaru, so he was especially knowledgeable about my car. I also appreciated them emailing me a photo of the unrepairable flywheel, so I knew what to expect when the car was done.

Thank you for the kind words! It's wonderful to hear that you were so pleased with your service. We appreciate your business and are honored to be able to service your vehicle for you!

- Chanhassen
5

Treated with respect. Kudos!!! So great to have a mechanic (Jason) and auto shop I can trust! At Victory, I know I'll get an honest assessment of what services my vehicle needs - and which ones can wait until the next visit too. And it's always presented in a respectful, transparent way that allows me to make educated decisions about my vehicle.

Jennifer, integrity, honesty and building trust are at the core of who we are at Victory, and we're so glad to know that you are experiencing exactly that. We always strive to have our customers' best interests in mind. Thank you for being such a kind, loyal customer, Jennifer. We always enjoy having you in!

- Fridley
5

Better than ever experienced. The only way my experience could have been better is if was free. Thanks, Rick

That's so great to hear, Rick! Thank you!

- Fridley
5

Honest and efficient. Outstanding as always!!! Another outstanding visit at Victory! Honest appraisals and fine work at a fair price!!

Sean & Shannon, we're honored that you would choose us to take care of your vehicles for you and so happy to hear about your great visit. We appreciate you!

- Fridley
5

Exceptional service. Nice work on Ford Mustang brakes! The experinece in Ham Lake is always great. Above average smiles and pateince regarding pick up times and other customer needs. That is why I will continue to come back before going elswhere! I believe I can trust Brent and Jason

Thanks, Mark! We want to make auto service and repair convenient and easy for you, so we are always happy to work around your schedule as much as possible. It's great to know that you have such consistently great experiences with us! It's a pleasure to serve you!

- Ham Lake
5

Great. Great Service With A Smile! I have been to the Ham Lake Victory 4 times now to have various services on my car. I have been greated with a friendly smile, and honest price and always had my service done in a reasonable time.

Thank you! We are so glad to be able to meet your automotive needs - with a smile :) Your comments about honesty and fair prices mean, because they are important to us. We love making our customers happy!

- Ham Lake
5

Great communication. Great Group of Guys! Nice people to work with!!! They are very respectful.

Thanks, Terrance! We are so fortunate to have the best customers in the world. It's great to hear that you feel respected and treated kindly by the Victory team. We appreciate you!

- Ham Lake
5

Quick and timely. Always 5 star service! We brag on these guys everywhere we can. Looking for a mechanic you can trust? These guys are IT.

Thanks, Al & Audrey :) It is truly a pleasure to be able to take care of your vehicles for you. You two are always a delight to have in!

- Ham Lake
5

I have never been disappointed with the service at any Victory location. Not only are they fast and friendly, but will give you a loaner vehicle (if one is avaliable) free of charge. We had to bring in our car for a heater issue. They gave us a loaner for a week as we waited for the part to come in (as it was winter time and the windows would not defrost). No charge, just asked that we return it full of gas. Prices are very fair as well.

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