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5

The service was great, everyone is friendly and professional thank you

5

Fix a creak in my windshield/ change my oil and I use openbay! Lyft rewards!

5

I’m very grateful to the professionals of Victory Automotive. I decided to take my first solo road trip, and partway into the drive got a flat tire. I was borrowing my sister’s car and wasn’t familiar with the after market rims. Victory discovered there was a manufacturer error in the rim, helped me acquire the parts needed to fix the car and got me back on the road in no time. Mind you, this was all done on a Friday afternoon of a holiday weekend! The staff were friendly, generous and patient with me as I tried to navigate the situation. Can’t say getting a flat was a great way to spend the first day of a road trip, but Victory made it not so bad. Thank you to Mike, Tim, Chris and Andrew!

4

Updated 05-21-20: My original 2 Star review is listed below; I received a call the next day and Jordan from customer service stated that it was not correct that they did not refund my money instead of just a future credit. He resolved the issue and then sum. Updating it to a 4 star prompt resolution but leaving off one for the hassle. Absent of this issue I would have given them 5 stars. Had an idling issue on a GMC Acadia which they could not find anything wrong directly, but suggested it could be a battery going. I certainly can change out a battery myself, but since I wanted to make sure it was related to my idling issue, I had them replace the battery. Did not fix the issue and besides charging me for the battery install they also charged me for a $10 for a battery anti-corrosion service kit which I assumed was nothing more than a single spray of the battery terminal anti-corrosion spray. Since the battery replacement did not fix the idling I brought the vehicle back I asked them why they charged so much for a spray of the corrosion spray. They said it was actually a kit required for some vehicles and acknowledged mine vehicle did not need it and should have not be charged for the kit. I asked them for a refund and they said they could not provide a refund, but only offer a credit on next service call. You can make you own opinion on the issue.

Hi Craig, thank you for speaking with Jordan, our area manager, earlier today about your experience at our Ham Lake location. We are so happy that we were able to resolve this issue for you. Thank you for reaching out to us, we look forward to serving you again in the future.

- Ham Lake
5

I would say the best part of Victory's work is their customer service and ability to address my needs as a customer. I will be a regular client for sure!

Hi Kathryn, thanks for leaving this review! We LOVE reading that you will be a regular now. It's our honor to serve you!

- Maplewood
5

They took such good care of me, fixed the brake sensor that another shop improperly installed. I was so impressed. They are honest and great at what they do.

Appreciate the review, Harold! Glad our Chanhassen Team was able to fix your brake issue and get you back on the road!

- Chanhassen
5

My first visit to Victory Auto was pleasant! I had been going to the dealer where I bought my car for maintenance for several years before I moved to the Twin Cities. I'm so glad to have found a place for reliable, friendly and efficient service for my Prius.

5

They took such good care of me, fixed the brake sensor that another shop improperly installed. I was so impressed. They are honest and great at what they do.

Hi David, thank you for taking a minute to leave this review! It's a bummer when those kinds of issues come up. We appreciate you giving us the opportunity to take care of this for you!

- Chanhassen
5

Excellent customer care and friendliness. Thank you for your help.

5

Great communication. They are professional, reliable & super friendly. They have earned my trust. We have 5 vehicles and they keep us on the road and treat us fairly every visit. Thank you Victory :)

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